Shipping policy

Shipping Policy

WHERE WE SHIP
We currently ship to the United Kingdom, the United States, Canada, Australia and most countries in the European Union. If your country is not available at checkout, we do not currently deliver there.

WHERE YOUR ORDER COMES FROM
Orders are prepared and dispatched by our fulfilment partner from their warehouse in China. Your parcel will usually arrive from outside your country.

PROCESSING TIME
We prepare and dispatch orders within 2 to 5 business days of payment. Orders placed at weekends or on public holidays are processed on the next business day.

DELIVERY TIMES
Estimated delivery times, counted from the day your order is dispatched:
- United Kingdom: 10 to 20 business days
- United States: 10 to 20 business days
- Canada: 10 to 20 business days
- Australia: 10 to 20 business days
- European Union: 10 to 20 business days
- Other countries: 15 to 30 business days
These are estimates, not guarantees. Delivery can take longer because of customs checks, carrier delays, public holidays or weather.

SHIPPING COSTS
Shipping costs depend on your country and order size. The exact cost is shown at checkout before you pay. Any free shipping offer is shown on our website and applies to the delivery cost only.

TRACKING
We email you a tracking number once your order is dispatched. Tracking updates can take a few days to appear, and may pause while your parcel is in transit between countries or being handled by customs.

CUSTOMS, DUTIES AND TAXES
Orders shipped from outside your country may be subject to import VAT, customs duties or carrier handling fees, depending on your country's rules. Unless we state otherwise at checkout, these charges are not included in our prices and are the responsibility of the recipient. We cannot predict the amount, as it is set by your country's customs authority. Refusing a parcel because of import charges does not cancel your order, and any refund is handled under our Refund Policy.

ADDRESS ACCURACY
Please check your delivery address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address that you provided. If you notice a mistake, contact us immediately at [your email address]. We will try to correct it, but we cannot guarantee this once an order has been dispatched.

PARCELS HELD BY CUSTOMS OR RETURNED TO SENDER
If your parcel is held by customs, or returned to us because of an incorrect address, uncollected delivery or unpaid import charges, we will contact you. Additional shipping costs may apply if you ask for the parcel to be sent again.

LOST OR DAMAGED PARCELS
If your parcel arrives damaged, or has not arrived within 30 days of dispatch, email [your email address] with your order number. For damage, please include a photo. We will investigate with the carrier and arrange a replacement or refund. See our Refund Policy for more.

CONTACT
werdaggroup Ltd, Unit 9, Heathpoult Rd, Verwood, England
Email: werdaggroup@outlook.com